Legal & Store Policies
Legal Documents for the Online Store Fruttypafs.eu
1. General Provisions
1.1. This document regulates the operation of the online store Fruttypafs.eu, hereinafter referred to as "the Store", the rights and obligations of the parties, and the terms of sale of goods via the Internet within the European Union (EU).
1.2. The Store operates in accordance with EU legislation and applicable regulations of the countries where delivery is made.
1.3. Purchases are allowed only for individuals who have reached the legal age to buy tobacco or nicotine-containing products, as defined by the laws of their country of residence.
1.4. By placing an order, the Buyer confirms they are 18 years of age or older or meet the minimum legal age requirement in their country. The Store reserves the right to request age verification.
1.5. The Store is not liable for any health-related harm caused by product usage. The Buyer is solely responsible for compliance with local laws. The Store is not liable for fines, penalties, or legal consequences.
1.6. All product images are for illustration purposes only and may differ slightly due to manufacturer updates.
2. Order Placement Procedure
2.1. The Buyer must select a product, specify the quantity, and complete the order form with accurate contact and shipping details.
2.2. Placing an order implies full agreement with these terms.
2.3. The Store may contact the Buyer to clarify order details.
3. Payment and Delivery
3.1. Payments can be made using the methods provided on the website, such as credit card, PayPal, or other secure payment systems.
3.2. Delivery time and conditions depend on the destination and are confirmed after order processing. The Store is not responsible for delays caused by couriers, customs, or transport disruptions.
3.3. The Buyer is obligated to receive and pay for the order in full, unless otherwise specified in promotions or agreements.
4. Returns and Exchanges
4.1. Returns and exchanges follow EU consumer protection laws.
4.2. Products of proper quality can be returned only if unused, in original packaging, with proof of purchase.
4.3. The Store may refuse returns if the product has been opened, used, damaged, or lost its resale condition.
5. Responsibilities of the Parties
5.1. The Store ensures the accuracy of product descriptions on the website.
5.2. The Buyer is responsible for the accuracy of submitted information.
5.3. The Store is not liable for misuse or inappropriate handling of products.
5.4. The Store is not liable for legal issues, health effects, or penalties due to local restrictions on nicotine products.
6. Privacy Policy
6.1. The Store respects the privacy of customers and does not share personal data with third parties, except as required by law.
6.2. Data is used only to process orders, organize delivery, and notify customers of offers.
7. Final Provisions
7.1. The Store may update these terms unilaterally. The current version is always available on the website.
7.2. In cases not covered by this document, EU legislation applies.
7.3. Disputes will be resolved through negotiation; otherwise, the matter will be referred to the competent court in the country of the Store’s registration.
8. Contact Information
Email: Fruttypafs@proton.me
9. Common Issues and Clarifications
9.1. Age Confirmation
By ordering, the Buyer confirms they are of legal age to purchase nicotine-related products in their country. This confirmation is binding.
9.2. Device Performance
Disposable devices are single-use products. Puff count and battery life are approximate and vary based on usage and storage. This is not considered a defect.
9.3. Non-Functioning Devices
If a device fails on first use, the Buyer must contact the Store within 48 hours of delivery, providing photo or video evidence. Replacement or refund is at the Store’s discretion. Used products are non-returnable.
9.4. Subjective Taste
Taste is subjective. Returns will not be accepted for dissatisfaction with flavor or strength if the device functions properly.
9.5. Minor Leaks or Condensation
Slight leakage or condensation from temperature changes during shipping is not considered a defect if usability is unaffected.
9.6. Shipping Information Errors
Incorrect address or contact details may result in delivery failure. The Store is not responsible in such cases.
9.7. Customs and Local Restrictions
The Buyer is responsible for checking if nicotine or disposable devices are permitted in their country. The Store is not liable for customs seizures, fines, or blocked deliveries.
Confirmation of Agreement to Terms
By placing an order on Fruttypafs.eu, the Buyer confirms:
- They are of legal age in their country;
- They have read, understood, and accepted the terms of this document;
- They accept full responsibility for compliance with local laws regarding nicotine and tobacco-related products.
Privacy Policy for Fruttypafs.eu
Effective Date: 2026
This Privacy Policy describes how Fruttypafs.eu, hereinafter referred to as “the Store”, “we”, or “us”, collects, uses, and protects the personal data of its customers in compliance with the General Data Protection Regulation (GDPR) and applicable EU laws.
1. Personal Data We Collect
We collect only the data necessary to process your orders and provide a smooth shopping experience, including:
- Full name
- Email address
- Shipping address
- Phone number
- Payment information processed securely by third-party providers
- IP address and browser data for security and analytics
We do not knowingly collect or store data from individuals under the legal age to purchase nicotine or tobacco-related products.
2. Purpose of Data Collection
Your personal data is used solely for the following purposes:
- Processing and fulfilling orders
- Delivery and communication regarding your purchase
- Providing customer support
- Sending order confirmations and tracking updates
- Informing you of promotions and special offers only if you opt in
- Fraud prevention and legal compliance
3. Legal Basis for Processing
We process your personal data based on:
- Your consent, provided during checkout
- Contractual necessity for completing your order
- Our legitimate interest in maintaining security and preventing fraud
- Legal obligations under EU regulations
4. Data Retention
We retain your data only for as long as necessary:
- Order-related data: up to 5 years for tax and legal compliance
- Marketing and newsletter data: until you unsubscribe
- Analytics data: anonymized or deleted after 26 months
You may request deletion of your personal data at any time, unless retention is required by law.
5. Data Sharing and Third Parties
We do not sell or rent your personal data.
We share your data only with trusted, GDPR-compliant third parties when necessary:
- Payment processors, such as PayPal or Stripe
- Delivery companies
- Email service providers for order confirmations and notifications
All partners are contractually bound to protect your data.
6. Cookies and Analytics
We use cookies and similar technologies for website functionality, performance analytics, security, and fraud detection. You can manage your cookie preferences via your browser settings.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion of data
- Withdraw consent at any time
- Object to or restrict processing in certain cases
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at: Fruttypafs@proton.me
8. Data Security
We take the protection of your data seriously, implementing SSL encryption, access restrictions, secure servers and storage, and regular software and system updates.
9. Age Restriction
The Store is intended only for individuals of legal age to purchase nicotine or tobacco-related products in their country of residence. By placing an order, you confirm that you meet this legal requirement.
10. Policy Updates
We may occasionally update this Privacy Policy. The most recent version will always be available on our website. Continued use of the Store implies your acceptance of any changes.
11. Contact Information
Email: Fruttypafs@proton.me
Shipping & Payment Information
Order Processing
- All orders are processed within 1–2 business days after receiving payment and order confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- Standard dispatch days are Monday, Wednesday, and Friday.
Please note: during high volume periods, processing may take slightly longer.
Shipping Times
- Average delivery time: 3–5 business days from the date of dispatch.
- Shipping is available within the European Union.
- Delivery times may vary depending on the destination, customs clearance, or courier delays, which are beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may apply to specific order amounts or destinations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your parcel online.
Payment Methods
We accept the following secure payment methods:
- Credit/Debit Cards, including Visa and Mastercard
- PayPal
- Other secure online payment systems listed at checkout
All transactions are encrypted and processed through secure third-party providers.
Important Notes
- Orders placed after 12:00 PM CET on shipping days may be processed on the next eligible shipping date.
- We are not responsible for delays caused by incorrect shipping information provided by the Buyer.
- The Buyer is responsible for any import duties, taxes, or customs fees that may apply in their country.
- Make sure that the purchase and import of nicotine-containing or tobacco-related products is legally allowed in your country before placing an order.
Return & Exchange Policy – Fruttypafs.eu
At Fruttypafs.eu, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return & Exchange Policy below.
1. General Return Conditions
Returns are accepted only for unused, unopened products within 14 days from the delivery date, in compliance with EU consumer protection laws.
Opened or used products cannot be returned or exchanged due to health and safety regulations.
2. Process for Returning or Exchanging Products
To initiate a return or exchange, please contact our customer service team at Fruttypafs@proton.me within 14 days of receiving the item.
You will be required to provide:
- Your order number
- Reason for return or exchange
- Photos of the product, if applicable
If you wish to return or exchange an item, the Buyer is responsible for return shipping costs unless the product is faulty or incorrectly shipped. The Store covers return shipping only if the wrong product was sent or the item is defective.
3. Refunds
Once we receive the returned item, we will process your refund. Refunds are issued to the original payment method, minus return shipping if applicable. Processing times usually take 5–7 business days after we receive the item.
4. Incorrect Items or Damaged Goods
If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide photo or video evidence. We will provide a replacement or a full refund where applicable.
5. Common Return Issues
A. Opened Products
Opened products cannot be returned due to hygiene regulations.
B. Flavor or Satisfaction Issues
Taste is subjective. We do not accept returns based on flavor dissatisfaction if the product is functional and unused.
C. Incorrect Shipping Information
If incorrect or incomplete shipping details were provided, the Store is not responsible for lost or delayed packages. The Buyer will be responsible for reshipping fees.
D. Delays or Lost Packages
We are not liable for courier or customs delays. We will, however, help you track your order wherever possible.
E. Defective Devices
Devices that do not work upon arrival are eligible for refund or replacement. Products that stop working after use are not eligible unless within the return window and fault is confirmed.
F. Delivery Time Issues
Delivery estimates are not guaranteed. We are not responsible for delays due to third-party couriers or customs.
6. Contact Information
Email: Fruttypafs@proton.me
7. Conclusion
We strive to provide high-quality products and excellent customer service. Please read this Return & Exchange Policy carefully before purchasing. If you have questions, don’t hesitate to contact us.
About Fruttypafs.eu
Fruttypafs.eu is an online store focused on modern vape products, fast delivery, and competitive prices for customers across Europe.
Our goal is to provide a smooth shopping experience, clear product information, secure payment options, and reliable customer support.
For questions, cooperation, or customer support, contact us at:
Email: Fruttypafs@proton.me